Stacked MFG & Co. ("Stacked," "we," "us," "our") operates stackedmfg.com, the CPG Learning Hub, and related professional services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information across all our platforms and services.
1. Information We Collect
1.1 Information You Provide Directly
Website visitors: Contact form submissions (name, email, company, message), email newsletter sign-ups, and service inquiry forms (name, email, phone, company, product type, project details).
Learning Hub members: Account information (name, email, brand name, product type), payment information processed by Stripe (we receive name, billing address, last four digits — not full card numbers), profile information, content submissions, and progress data (courses accessed, lessons completed, quiz scores, assets downloaded).
Professional Services clients: Contact and business information, project details (formulas, ingredient lists, label content, packaging specifications, manufacturer information, financial data), and communications exchanged during the engagement.
1.2 Information Collected Automatically
Usage data (pages viewed, features used, time on page, click patterns), device information (IP address, browser type, operating system), general geographic location inferred from IP address, cookies and similar technologies (see Section 7), and referral data.
1.3 Information from Third Parties
Transaction confirmations and subscription status from Stripe; aggregated usage data from analytics providers; referral information if another business or individual referred you to us.
2. How We Use Your Information
Providing Services: Creating and managing Learning Hub accounts, processing payments and subscriptions, delivering content and tracking progress, performing Professional Services engagements, and responding to inquiries.
Communication: Transactional emails (confirmations, receipts, updates), educational emails (course recommendations, progress nudges), service-related communications, and marketing communications (with opt-out).
Improvement and security: Analyzing usage to improve content and features, detecting and preventing fraud, complying with legal obligations, and enforcing our Terms of Service.
3. How We Share Your Information
We do NOT sell your personal information.
Service providers: We share information with third-party providers who help operate our business — including Stripe (payments), AWS (hosting), analytics providers, and email services. These providers access information only to perform services for us and are contractually required to protect it.
Professional Services context: We may interact with third parties on behalf of a client (e.g., communicating with a manufacturer or lab) only as necessary to perform the agreed Services and with the client's knowledge.
Legal requirements: We may disclose information if required by law, regulation, or governmental request, or to protect rights, safety, or property.
4. Professional Services Data — Special Provisions
All project information provided by Professional Services clients is treated as confidential. Client project data (formulas, labels, financial information, manufacturer details) is used solely for performing the agreed Services — not for marketing, analytics, or any unrelated purpose. Client project data is accessible only to Stacked team members directly involved in the engagement.
Professional Services client data is retained for the duration of the engagement plus 3 years. Financial records (invoices, payment records) are retained for 7 years per tax requirements. If a separate NDA is in place, its terms govern confidentiality for that engagement.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Website visitor data (contact forms, inquiries) | 3 years from collection |
| Learning Hub account data | Account duration + 3 years after deletion |
| Learning Hub payment records | 7 years (tax compliance) |
| Learning Hub usage data | Account duration + 1 year |
| Professional Services project data | Engagement + 3 years |
| Professional Services financial records | 7 years (tax compliance) |
| Communication records (emails, messages) | 3 years |
| Analytics data | Aggregated/anonymized after 2 years |
| Marketing email lists | Until opt-out + 30 days for processing |
6. Your Rights and Choices
Access and portability: You may request a copy of personal information we hold about you. Contact [email protected]. We will respond within 30 days.
Correction: Update Learning Hub account info through account settings. For other corrections, contact us directly.
Deletion: You may request deletion of your personal information. Learning Hub account deletion terminates your subscription. Professional Services client data deletion is subject to our retention obligations.
Marketing opt-out: Unsubscribe from marketing emails via the link in any email or by contacting us. Transactional and service-related emails continue.
7. Cookies
We use cookies and similar technologies for authentication, preferences, analytics, and marketing. See our Cookie Policy for full details on what we use and how to manage your preferences.
8. Data Security
We implement appropriate technical and organizational measures to protect your information — including encryption in transit (HTTPS/TLS), access controls, and secure third-party processors. No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
9. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify Learning Hub members of material changes via email or in-platform notification. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes constitutes acceptance.
11. Contact
Other legal pages:
Questions? Email [email protected]
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